Cathay Pacific to honour cheap business-class tickets sold in error

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A business-class return ticket to NY from Da Nang costs around $16,000 for travel in July and September, according Cathay's website on Wednesday.

The cause of the cheap flights was a computer glitch and has been blamed on a person who entered the wrong fares into the system, the South China Morning Post reports. Seekingalpha.com has article titled "Cathay Pacific Airways (CPCAF) Investor Presentation - Slideshow - Seeking Alpha". Last year, Hong Kong Airlines honored business class tickets erroneously sold at economy fares.

Regis Cheung, who bought three round tickets from Vietnam to NY and one to Vancouver for around $800 (around P42,000) each, welcomed Cathay's move.

New York-based Chris Dong, who writes about airlines on the Point Me To The Plane website, was getting ready for his new year celebration when he got wind of the cheap Cathay fares.

The airline had acknowledged the mistake and they will welcome passengers who have taken advantage of the special tickets on board their flights.

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In two hours he managed to snap up five first-class round trips from Vietnam to NY for $840 (about P44,000) each and a business class flight for $699 (around P37,000). The online ticketing foul-up meant return fares of as low as $675 from Da Nang in Vietnam to NY at the front end of the plane, or a small fraction of its original price. If true, the mistake would have cost the airline millions of dollars.

The airline did not give any details on how the mistake happened or how many tickets were sold when the discounts were up. But Cathay Airlines has informed that on December 31, some business class tickets for the flight from Vietnam under the offer have been sold for the economy class.

It's been a hard year for the airline who, in September last year, was ridiculed for spelling its name wrong on the side of one of its planes.

In an update in November previous year, the company said it was working with 27 regulators in 15 jurisdictions to investigate the data breach.

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